Service Levels
Our managed services consist of providing to our customers with supervision and administration of their resources: hardware and software.
Our customers who prefer CAPEX can install their own equipment in our racks, but the most common model is the customer renting TAS owned resources.
Our offer for managed services is granular, our customers choose the level of service that suits them, from the most basic level of monitoring included automatically in all our offers to the highest level that provides a complete management of hosted resources, 24/7, 365 days a year.
The majority of our customers are in the latter category because they appreciate having a single point of contact to ensure the availability and continuity of their IT.
Details of the services
Our offer for managed services is built on 5 levels of service, each with its specific scope.
Level 1 is an "Eyes and Hands" support, provided automatically, which consists in providing, during working hours, basic services related to equipment handling: connect or disconnect a cable, press a button, do a visual check on equipment.
Level 2 consists in setting up alerts which make it possible to be informed immediately in case of problem on one or more services provided by the equipment.
Level 3 adds to the precedent level the processing of these alerts by our teams: restart of a service that has stopped, system and network software upgrades, security patches, corrective and preventive upgrades.
These first three levels of service are provided during business hours, and beyond these hours, on demand.
Level 4 is identical to level 3, but is automatically insured 24/7, 365 days a year.
These 4 levels of services apply to standardized configuration perimeters and consist of maintaining in operational conditions previously stabilized services.
When we have to modify components, add, remove or modify hardware, software, services, it is no longer a question of maintaining in operational conditions but it relates to administration of systems and networks. This corresponds to the highest level of our services, level 5.
The ease of access to technical support services, responsiveness and effectiveness of the treatment of incidents and requests are the essence of our managed services. Discover the cycle of our quality process, certified ISO 9001, which illustrates our efforts to serve you as well as possible.
Open and follow your tickets from your private access to our portal, you can also report an incident to us or make a request directly by email or by phone. At TAS, there is always a local technician listening to you.
We are constantly improving this process. Let us know your suggestions and comments on it!
Local Network Managed Services
Our local network maintenance service, also known as local network management outsourcing, is reserved for customers hosted in our Datacenters who want us to supervise their local network as well.
This service simplifies the maintenance of the entire Internal IT value chain in operational conditions by monitoring local and remote equipments.
This service covers the folllowing areas:
Hybrid Infrastructures Managed Services
Your data, your servers, your resources are sometimes hosted on several sites and at several service providers.
You use your own Datacenters, use external Datacenters, Cloud services from one or more GAFAM providers: all possible and combinable scenarios for your information system.
These resources must be managed by specialized teams, in a coordinated way, to keep the IS running.
The wealth and multiplicity of cloud services available today on the market opens up great opportunities for agile development of new applications, testing them and putting them into production in record time.
This proliferation must be accompanied by a technical governance without which you will reach a juxtaposition of initiatives whose ROI will be difficult to demonstrate.
Our managed services apply to the management of these distributed resources and values your initiatives to capitalize on the infinite field of digital possibilities.
Many of our customers rely on us to drive the resources deployed internationally, in their Datacenters, in ours, and points of presence, but also in their own premises and at actors such as Amazon, Azure, Google, OVH, or CDN providers.
Microsoft Office 365
Office 365 is an increasingly popular way for people to gain unlimited access to Microsoft’s individual and collective productivity tools, whatever they are using – a workstation, a smart phone or a tablet.
We have therefore developed a Managed Services Offering which covers the following needs:
