Level 2 consists in setting up alerts which make it possible to be informed immediately in case of problem on one or more services provided by the equipment.
Level 3 adds to the precedent level the processing of these alerts by our teams: restart of a service that has stopped, system and network software upgrades, security patches, corrective and preventive upgrades.
These first three levels of service are provided during business hours, and beyond these hours, on demand.
Level 4 is identical to level 3, but is automatically insured 24/7, 365 days a year.
These 4 levels of services apply to standardized configuration perimeters and consist of maintaining in operational conditions previously stabilized services.
When we have to modify components, add, remove or modify hardware, software, services, it is no longer a question of maintaining in operational conditions but it relates to administration of systems and networks. This corresponds to the highest level of our services, level 5.
Details of the services
SLAs