Insights

The revolution of Financial Transfers across borders continues for an increasingly digitalized, fair, and efficient Europe.

The recent approval by the European Parliament of new regulations on instant payments marks a new turning point in the payments landscape within the European Union.

The recent provisions, which will come into effect 20 days after publication in the Official Journal of the EU, aim to ensure the promptness of money transfers between consumers' and businesses' accounts, representing a significant step towards greater financial efficiency and security.

With the new rules, all payment service providers must offer customers the possibility to make instant transfers that take no longer than ten seconds from approval, at any time and day. This will result in almost immediate liquidity for individuals and businesses, promising to significantly improve the daily operations of millions of Europeans. Additionally, the costs of instant payments must not exceed those of regular transfers.

The new regulation also outlines an efficient process for handling multiple orders of instant fund transfers sent in bundles to Payment Service Providers (PSPs), with particular attention to businesses in business-to-business (B2B) payments. When a Payment Service User (PSU) sends a package of instant fund transfer orders, the receiving PSP must immediately split the package, turning each order into individual transactions of instant credit transfer.

Furthermore, currently, payment and electronic money institutions are excluded from the definition of "entity" in Directive 98/26/EC, limiting their participation in instant euro transfers. The regulation aims to include them, allowing them to participate in Payment Systems and contribute to the adoption of instant fund transfers.

Another significant aspect of the regulation is the applicability of the new rules even in member countries that do not use the euro as the official currency, provided their bank accounts support regular euro transactions. This will ensure widespread sharing of the benefits of instant payments, further promoting economic integration among EU countries.

The new regulation emphasizes the importance of anti-fraud measures, requiring payment service providers to implement advanced fraud prevention systems and offering consumers tools to limit risks, such as the ability to set a maximum amount for instant transfers.

One of the main novelties is also the obligation for payment service providers to verify the correspondence of beneficiary names and IBANs for all transactions.

Additionally, the regulation ensures universal access to instant euro fund transfers for all Payment Service Users (PSUs). It states that there should be no disparities in the channels used to initiate instant payments compared to other types of fund transfers.

TAS's solution for Instant Payments fully covers compliance with the new regulation, with the possibility of adopting the platform modularly and as a service.

Thanks to ur long-standing relationships with most Italian banks, TAS has become a leader in Instant Payments solutions in Italy and has in-depth market knowledge and a unique ability to meet the needs of financial institutions in the product adoption journey.

With its expansion across Europe, TAS is well-positioned to drive innovation in the instant payments sector, offering a comprehensive, modular, and innovative solution that meets the needs of Italian and European banks.

Our commitment is indeed to be a true partner for banks, working closely with them to understand and meet their specific needs.

The modularity of the solution allows banks to choose only the necessary components and design a tailored architecture based on their specific requirements. Additionally, our solutions are based on a modern architecture designed to ensure complete service continuity, with real-time operations 24 hours a day.

Our offering model is based on a very flexible approach and can be implemented in the cloud, on-premises, or in SaaS mode, allowing for rapid and effective time to market.

Key features of TAS solution:

• Full compliance with SEPA Inst protocol requirements: complete processing time <10 sec., Timeout management.
• Cloud-native platform: for a turnkey offering with real-time 24 × 7 operations.
• Omni-channel: corporate portal, retail banking, back-office, etc.
• API interfaces: for payment initiation, reachability, and message requests.
• Message enhancement: message data enrichment through integration with core banking.
• Message screening: message verification through integration with screening systems (e.g., AML, Fraud, etc.).
• Message pairing and r-messages: Pairing of related messages and management of r-messages.
• "Four Eyes" principle: workflow can be defined with multilevel approval processes wherever necessary.
• Error alert: notifications can be sent in case of errors.
• Scalability and fault tolerance: the solution ensures full vertical and horizontal scalability.
• Certified full SWIFT message interface: the message network interface is a fully certified SWIFT application.

Contact our experts to find out how TAS can support you in implementing fast, effective, secure, and fully compliant solutions with the new regulations.

We continue to invest in innovation within the payment sector by introducing advanced artificial intelligence (AI) solutions aimed at significantly improving efficiency, security, and overall user experience.

Now available on our website is an intelligent chatbot named LIA, designed to respond to user inquiries quickly and efficiently. This is just one example of our innovation journey focused on two main areas: integrating advanced AI-based features into our products and optimizing internal processes through the effective implementation of AI.

Enhanced Security with "Fraud Protect"
Security in payment systems is an absolute necessity, especially in the digital context that poses continuous challenges and threats. "Fraud Protect," our fraud management solution, now incorporates advanced AI technologies to identify suspicious transaction patterns, significantly enhancing fraud prevention and anti-terrorism security. Additionally, the introduction of the intelligent chatbot "IVIC," which engages with users in potential risk situations, improves customer experience and helps reduce false positives.

Optimized Transaction Processing and Reconciliation
AI plays a crucial role in automating transaction processing and reconciliation processes. By reducing manual errors, we increase operational efficiency, ensuring greater accuracy in transactions. Predictive analysis plays a fundamental role in managing transaction peaks, allocating resources more efficiently. TAS's Banking Treasury product is evolving to implement AI-based predictive treasury models, capable of predicting liquidity needs in real-time, even on an intraday basis.

Global Impact of Artificial Intelligence in Payment Systems
We believe that the use of AI in the production process of payment systems has become essential and capable of influencing productivity, quality, and product innovation. From transaction processing to project management to customer support, AI is transforming every aspect of the process, opening new horizons in an ever-evolving industry. That's why we continuously invest in integrating new AI-based technologies into our products to stay ahead and ensure increasingly effective and secure payment solutions.

TAS Remote Teller allows bank customers to carry out all the operations traditionally carried out in the branch with the teller and get in touch with a remote bank operator to enhance the bank-customer relationship thanks to technology.

An automated counter where you can carry out banking operations and speak remotely with an operator. It is TAS Remote Teller, a solution at the centre of a pilot project within one of the major Italian banking groups. The goal is to offer an automated branch, which allows you to supervise even remote areas, reducing costs significantly compared to a traditional branch. «Without however renouncing the quality of the service, the possibility of cross-selling and generating empathy and trust in the banking customer - says Valentino Bravi, CEO of TAS. By reducing branches to save costs, there is the risk of losing quality, because the branch is increasingly distant from the customer. At the moment this solution is being tested at some pilot branches of one of the major Italian banking groups and the extension of this model to other branches is also planned».

The customer talks to the operator via video

With a view to a hybrid evolution of bank branch models, the Remote Teller adapts to unattended branches: simple sitting rooms are enough to ensure privacy and comfort for the customer, characterized by the bank's brand identity, of course. But it also finds a place in already manned branches, to streamline traditional operations and allocate the offices to other consultancy or value-added activities. «The customer who enters the branch authenticates himself with his payment card at the counter – explains Bravi. In front of him he will therefore find a maxi screen, or even more than one, where he can get in touch with a remotely connected teller, who will follow him in all the traditional operations that are carried out at the bank teller, through simple steps and a video monitoring». The TAS Remote Teller solution offers a very wide range of accessible services, covering more than 95% of the operations that are usually carried out at a bank branch.

More trust, more cross selling

The advantage is therefore to offer the same quality of service provided in presence. But by reaching customers in unmanned areas and also activating cross-selling strategies by leveraging the bank-customer relationship, even if remotely. «The possibility of speaking with an operator generates empathy and allows tellers to better understand the needs of the customers they are following - underlines Bravi. It can therefore happen that you intercept and have to respond to new customer needs: the solution therefore allows you to pass the connection to another operator, specialized for example in mortgages, or investments. A relationship of trust is generated with the operator, as well as with the bank, precisely thanks to the technology, favouring customer retention, as well as the sale of new products".

The launch of the pilot with an Italian bank

TAS also announces that a pilot project has started with one of the four major Italian banks. The goal is to bring the Remote Teller to the branch and extend this new model to various branches in the area. «Within 2 months we integrated our solution – explains Bravi. Naturally it is a customizable tool on the needs of the bank and can also be integrated through the API interfaces».

The future evolution: the shared branch

In the future, this technology could also allow banks to review their real estate strategies: think of a bank branch in a shopping centre or at a hospital. Or, again, within spaces shared with other players, banking and non-banking. «Beyond the regulatory limits, the evolution we are starting to think about is that of the shared branch, like a multi-bank store - concludes Bravi. There are a series of problems to overcome, such as cash management, but it would certainly allow banks to reduce costs, creating shared areas, where an assistant who takes care of receiving customers is sufficient".

Accelerate the digitization of payments

TAS has created a series of end-to-end solutions for digital payments, which allow banks and e-money players to digitize payment management, also launching innovative solutions: from payments through digital wallets, up to PagoPA. «Furthermore, our Global Payment Platform (GPP) integrates with any type of payment and offers a series of advanced services, security for example - declares Bravi - but also advanced analytics solutions and anti-fraud systems» TAS also manages the world of POS services, ATMs and advanced counters. «The latter are ideal tools for people who are familiar with monitors and computers or portable devices – Bravi said. But the basic functions are so simple that, according to our surveys, they are also used by the more mature clientele who are reluctant to use digital devices. In case of difficulty, they can always contact the teller, who will be connected and will supervise the processes at each step, just like at a traditional bank teller".

Author: AziendaBanca by G.C “TAS. Lo sportellista da remoto, per unire fisico e digitale”

English Translation by TAS

TAS Lab is our new research department which aims to continuously invest in innovation in the financial sector. The purpose of TAS Lab is to design technologically advanced solutions that improve how people use financial services, developing state-of-the-art products to provide banks and companies with a competitive advantage in the market.

The department currently focuses on three main research areas: quantum computing for payment fraud prevention, the development of a new phygital model of bank branches (TAS Remote Teller) and the applications of artificial intelligence to the world of payments.

Quantum computing is an emerging technology that promises to revolutionize the way data and financial transactions are handled. TAS Lab, together with the University of Verona (Italy), is exploiting this technology on concrete use cases to develop advanced solutions for the prevention of payment fraud, which allow banks and financial institutions to manage payment transactions more securely and efficiently.

The phygital bank branch, or TAS Remote Teller, represents a new frontier in the banking sector, which combines the advantages of physical presence with the convenience of digital technology. TAS Lab is exploring how this technology can be used to improve the customer banking experience, guaranteeing the physical presence of streamlined branches on the territory with virtual assistance that allows the user to carry out all the banking operations of a traditional branch in a simple and fast way.

Finally, TAS Lab is investing in artificial intelligence, developing advanced algorithms and machine learning technologies to improve data management and financial transactions.

If you are a research institution, a company or an individual with a passion for technology and innovation and are interested in collaborating with TAS Lab, please get in touch with us to submit your idea. The department is always looking for new projects and solutions.

Contact us at solutions@tasgroup.eu to find out how we can create the future of financial services together.

To write this article we used the artificial intelligence of Chat GPT, starting from our ideas💡.

At Sibos 2022, we sat down with Mario Mendia, the Senior Vice President of International Markets at TAS Group, to discuss the emergence of payments-as-a-service and its potential in making banking more accessible to all possible demographics.

Looking at the trends at this year’s Sibos, Mendia is most excited about the digital developments in cross-border payments and CBDC, and the growing presence of cloud technology in major financial institutions.

TAS Group’s Mario Mendia, Senior Vice President - International Markets, and Andrew Quartermaine, TAS International Managing Director, join FinextraTV at Sibos 2022 to discuss TAS’s recent rebranding, their focus on innovation in their product strategy and their views regarding cooperation and competition in the crowded global payments landscape.

Milan (Italy), 22 June 2021– Flywallet S.r.l. (“Flywallet”), the innovative startup that created a digital platform for enabling payments and services through wearable devices with biometric authentication, has signed a reserved investment agreement for the entry of Global Payment S.p.A. (“GP”), a subsidiary of TAS Group’s mother company TAS S.p.A., into the capital with a minority stake.

TAS Group is a multinational company, whose payment software solutions are adopted by commercial and central banks throughout Europe and beyond. More than 100 million payment cards are managed by TAS platforms worldwide. Thanks to its leadership, TAS Group will be a vehicle to accelerate the go-to-market for Flywallet’s mobile wallet, the world’s first for tokenizing payment cards on wearables with biometric authentication. The partnership will also result in a commercial agreement under which GP will distribute Flywallet’s wearables and service platform to TAS Group's business customers.

Flywallet’s flagship product is named Keyble, a new type of wearable that adapts to the user’s lifestyle, created with eco-friendly materials and inspired by made-in-Italy styles. It consists of a smart device that can be inserted into fashion accessories such as bracelets or watch straps and is equipped with biometric sensors for user authentication and health monitoring.

Through fingerprints or heartbeat measured via ECG, the user can enable in-store contactless payments, passwordless logins to online services, ticketing, loyalty cards, access to gyms, offices and homes, car door locks, digital identity and more. In early 2022, the wearable will be certified as a medical device capable to perform analysis of cardiac arrhythmias, blood oxygen saturation and body temperature.

Flywallet is proposing a unique “Biometric Wearable Platform as a Service” model for e-money and payment institutions, banks, insurance companies and businesses. By connecting via dedicated APIs, the Flywallet Platform allows Partner companies to deliver new types of digital services easily and securely through the proprietary wearables.

Valentino Bravi, CEO of TAS stated: “At TAS, we have always applied the principles of “continuous innovation” to ensure the market a constant technological and functional evolution of our products and services, both through significant investments in R&D - more than 10% of our revenues in the last decade - and through the acquisition of innovative companies.

In 2019, for example, the acquisition of Mantica enabled us to expand our offerings in the Machine Learning and Artificial Intelligence areas.

Today, we are investing in Flywallet because we are convinced that offering wearable technology that is customizable and adaptable to our customers’ user experiences is a critical success factor.

We also appreciate that this project gives us the opportunity to reaffirm our decades-long commitment to promoting Italian technology in a sector that will undoubtedly improve our lives and make them more secure in the years to come.”

Lorenzo Frollini, Founder and CEO of Flywallet added: “It is an honour for Flywallet to count TAS among its shareholders and partners. Between TAS and Flywallet there is a perfect strategic fit and a total sharing of the company’s core values, including customer centricity and a relentless pursuit of service quality. In the medium term, the strategic partnership with TAS will also allow Flywallet to expand its range of services through the opportunities offered by PSD2.”

Download the press release

PecunPay, Spain’s largest e-money Institution, has decided to further boost its flexibility and agility to support strong business growth by migrating to CARD 3.0 IE, TAS Group’s state-of-the-art card and digital payments management platform. The migration is scheduled to take place before the end of 2020. This is not the first time that PecunPay has put its trust in TAS payments technology, having already adopted its cashless 3.0 platform four years ago. Upgrading to our newest platform will allow the Spanish fintech to manage the entire authorization process in-house, giving it better control over the 750,000 cards it manages and the 2,500 digital and card-present payment terminals it supports at merchants throughout Spain and beyond. PecunPay is licensed by the Bank of Spain to operate throughout the SEPA area, and is already exploring different options to enter the South American market. Discover more about CARD 3.0 IE Visit Pecunpay website

 

Temenos customers, from digital-first challengers to established banks, will now be able to design, issue and manage innovative payment products and enjoy unparalleled flexibility and time to market.

 

TAS Group has joined the Temenos MarketPlace making its card and digital payments solution, CARD 3.0 IE, available to Temenos customers around the world. With the addition of CARD 3.0 IE, Temenos clients can leverage a flexible, modular and scalable card issuing, acquiring and processing platform that can be deployed either on-premise or on the cloud. Card 3.0 IE enables banks to intelligently manage the entire card and digital payments value chain, including physical and virtual card issuance, card & PIN production, transaction processing, Apple and Google payments and payment analytics.

The Temenos Marketplace mission is to help banks find and connect with innovative fintech solutions from around the world in order to better meet customer needs. Through this ecosystem of incubators, banks and fintechs, Temenos accelerates innovation by giving new fintech solutions the exposure they need to financial institutions of every size. The addition of this powerful end-to-end card payment platform to Temenos MarketPlace enables banks to deliver a complete digital and mobile payment user experience, whether they are a digital-first challenger looking for a swift and easy deployment and short time to market, or an established player seeking to embrace digital transformation and keep pace with customer expectations.

Read the press release on Temenos website

Download the press release

Learn more about CARD 3.0 IE